Terms of Service

 

Introduction

Welcome to Whisker Architecture! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions (the "Terms of Service"). Please review the following terms carefully. If you do not agree to these terms, you should not use our services.

Definitions

- "Company" refers to Whisker Architecture Pty Ltd.

- "Client" refers to any individual or entity using the services provided by the Company.

- "Services" refers to all architectural services offered by the Company, including but not limited to feasibility studies, concept design, design development, and contract administration.

- "Agreement" refers to these Terms of Service, along with any other contracts or agreements entered into between the Client and the Company including the Client Architect Agreement.

- "Mobilisation Fee" means an upfront payment required before services commence, including but not limited to feasibility studies such as the Home Masterplan Report.

Services Offered

Whisker Architecture offers a range of architectural services, including:

  • Feasibility Studies

  • Concept Design

  • Design Development

  • Town Planning and Development Approval Applications

  • Contract Documentation

  • Contractor Selection

  • Contract Administration

  • Digital Renderings and Illustrations

  • Non-core Documentation

Wait Times

Please note there may be a wait time before services can commence. Current wait times will be advised at the time of booking or can be discussed during a Free 20-minute Clarity Call prior to purchase.

Service Eligibility

Whisker Architecture provides services within Victoria, Australia only. Clients outside Victoria are not eligible for services booked via the website.

Exclusions

Our services do not include legal, financial, or pest/structural inspections. Any site visits included in services are solely for informing architectural design.

Obligation-Free Starter Services

Booking an Obligation-Free Starter Service—such as our Home Masterplan Report—constitutes entering into a Client Architect Agreement for a Feasibility Study. By booking this service, you agree to the terms outlined in this document and those in the Client Architect Agreement.

These services are considered mobilisation services, designed to initiate the architectural process, and are treated as such under our agreement structure.

Mobilisation Fee, Cooling-Off and Refund Policy

  • All fees for services booked through the website are payable in advance.

  • The Home Masterplan Report and other feasibility studies are mobilisation fees. These cover immediate commencement of services, resource allocation, and intellectual property provision.

  • Clients may cancel an online booking within 48 hours of purchase for a full refund.

  • After 48 hours, work may have commenced and refunds will only be provided to the extent required under the Australian Consumer Law (ACL). In cases of major failure, Whisker Architecture will comply with all ACL obligations.

Additional Fees

  • Travel allowance: Projects located more than 2 hours’ travel from Whisker Architecture’s head office in Hume City Council may incur additional travel fees at $250/hr incl GST. Most of Greater Melbourne, Greater Geelong, Moorabool Shire, Macedon Ranges, Mitchell Shire, Murrindindi Shire, and Queenscliffe Borough are not affected.

  • Site measure allowance: For alterations and additions, if no existing floor plan is available from the client or real estate sources, a site measure may be required. This will be charged at $180/hr incl GST plus travel time (typically around $1,500 in total). Clients will be advised before this fee is incurred.

Client Architect Agreement

Upon booking any service, including online services, the Client agrees to the terms outlined in the Client Architect Agreement. This agreement outlines:

  • The scope of services

  • Fee structure (percentage, lump sum, or hourly)

  • Payment terms and billing

  • Dispute resolution

  • Copyright, marketing, and project licensing

  • Termination and suspension terms

Fees and Payment

Fees are confirmed in your individual fee proposal or as displayed at online checkout. Failure to make payments on time may result in suspension or termination of services. Invoices are generally due within 10 business days unless otherwise specified. Overdue payments may attract interest as outlined in the Client Architect Agreement.

Privacy & Communication

By booking a service or submitting an enquiry, you agree to future contact from Whisker Architecture and its staff. This includes being added to Whisker Architecture’s e-newsletter mailing list. You may unsubscribe at any time. For details on how we handle your information, please see our Privacy Policy.

Governing Law

These Terms of Service and any agreements entered into are governed by the laws of the state in which Whisker Architecture is registered. Victoria, Australia.

Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Whisker Architecture Pty Ltd
12/16 Parker St, Williamstown VIC 3016
Phone: 0410 151 790
Email: hello@whiskerarchitecture.com

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By booking a service or continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.